Terms And Conditions

Welcome to the software services provided by [COMPANY_NAME] ("Company", "we", "our", or "us"). By accessing our client user dashboard, purchasing a subscription license, or downloading our mobile tracking software, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use our services.

1. Services Provided

[COMPANY_NAME] provides a cloud-based Software-as-a-Service (SaaS) platform offering real-time workforce field location monitoring, route optimization, automated attendance tracking, mobile application interfaces, and AI-driven automated inbound voice telephony assistants.

2. Account Registration and Access Control

To use our services, organizations and users must register an authorized account:

• Client User Scope: This portal is intended exclusively for authorized Client Users. You must provide accurate, current, and complete corporate registration details.
• Role Separation: Master administrative and reseller partner consoles are maintained separately. Client credentials cannot be used to gain access to system administration or unauthorized customer tenancies.
• Credential Safeguards: You are strictly responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3. License Grant and Authorized Use

Subject to continuous compliance with your subscription plan, [COMPANY_NAME] grants you a non-exclusive, non-transferable, revocable license to access the web portal and deploy the mobile applications to your designated field staff members.

You agree NOT to:

• Reverse-engineer, decompile, or disassemble any part of the tracking algorithms, mobile APKs, or SIP telephony gateways.
• Use mock location spoofing tools or malicious scripts to falsify GPS data.
• Resell, lease, or sublicense access to unauthorized third parties unless authorized through our official Whitelabel Reseller Partner Agreement.
• Transmit unsolicited automated telemarketing calls or communications in violation of national telecom regulations (e.g., TRAI DND regulations).

4. Subscription Plans, Billing & Price Revisions

• Seat Licenses: Subscription fees are charged per active field agent seat per billing interval (monthly or annual) as set forth in our pricing schedule.
• Dynamic Pricing: Subscription tiers and add-on rates (such as voice telephony minutes or AI speech tokens) may be updated by your assigned service provider or authorized reseller partner. Current rates are always visible in your billing console.
• Late Payment: Failure to pay invoice amounts within the grace period may result in temporary suspension of live tracking and telephony services until accounts are settled.

5. Telephony, Voice Minutes & AI Agent Fair Use

Inbound AI calling features are powered by high-capacity SIP telephony trunks. You acknowledge that voice services require active SIP network connectivity. Accounts with unmetered AI usage are subject to reasonable fair-usage policies to prevent automated network flooding or abuse.

6. Service Availability & Maintenance SLA

We strive to maintain a 99.9% uptime for our core tracking servers and telephony routing engines. Scheduled maintenance windows are communicated in advance. We shall not be liable for temporary outages caused by third-party mobile telecommunication carriers or cellular GPS signal obstructions.

7. Limitation of Liability

To the maximum extent permitted by applicable law, [COMPANY_NAME] and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data corruption, or business interruption arising from the use of or inability to use the platform.

8. Governing Law & Jurisdiction

These Terms and any dispute arising from or related to the service shall be governed by and construed in accordance with the laws of India. Courts located in Ahmedabad, Gujarat shall have exclusive jurisdiction over all claims.

9. Contact and Notices

For legal inquiries, contract clarifications, or formal notices, please contact us at: