Refund Policy

At [COMPANY_NAME], we are committed to providing reliable, enterprise-grade unified voice AI agent services and automated telephony operations. We offer transparent subscription pricing with no long-term lock-in. This Refund Policy describes the conditions under which refunds and billing adjustments are granted.

1. Subscription Service Policy

All voice telephony channels, speech-to-speech models, and AI agent allocations are commercial enterprise services provided on a paid subscription basis. We offer transparent subscription pricing without long-term lock-in contracts so your team can scale channels as needed.

2. Monthly Subscription Cancellations

• Cancel Anytime: Monthly plans have no long-term contracts. You can cancel your subscription at any time directly through your billing portal or by contacting your account manager.
• Service Access: Upon cancellation, your workspace remains fully operational until the end of your current paid monthly billing cycle.
• No Partial Month Proration: Because server infrastructure, telephony ports, and storage allocations are provisioned on a 30-day basis, we do not issue partial refunds for mid-month cancellations.

3. Annual Subscription 7-Day Money-Back Guarantee

For new annual subscriptions, [COMPANY_NAME] provides a 7-Day Money-Back Guarantee from the initial purchase date. If you determine within the first seven (7) days that our software does not meet your business operational needs:

• Submit a written cancellation request within 7 calendar days of your payment.
• You will receive a 100% full refund of the annual software license fee, minus any third-party gateway processing deductions or consumed outbound telephony minutes.
• After 7 days, annual plans are non-refundable, but client seat allocations remain locked at the discounted annual rate for the full 12-month term.

4. Non-Refundable Items & Services

The following fees are strictly non-refundable once consumed or activated:

• Consumed Telephony Minutes & AI Tokens: Voice minutes routed through telecom carriers and AI token computation costs are billed upon actual usage and cannot be refunded.
• Dedicated Hardware & GPS Devices: Physical GPS beacons, SIM cards, or customized hardware purchases are governed by their respective hardware manufacturer warranties.
• Custom Onboarding & ERP Integration Fees: One-time professional services for custom API bridges or specialized private whitelabel app store publication are non-refundable once engineering delivery has commenced.

5. How to Request a Refund

To request a refund or raise a billing dispute:

1. Email our billing department at [CONTACT_EMAIL] with the subject line "Billing Refund Request - [Your Company Name]".
2. Include your invoice number, account registered email, transaction reference ID, and a brief description of the issue.
3. Our finance team will acknowledge your request within 24 business hours.

6. Processing Timelines & Method of Reimbursement

Approved refunds will be processed within 5 to 7 business days. Refunds are issued exclusively back to the original method of payment (Credit Card, Debit Card, Net Banking, or UPI) used during the transaction.

7. Contact Billing & Accounts Support

If you have any questions regarding your invoice or need assistance with billing adjustments, please contact us: